The root cause of the 49.4c02 error on your HP printer is a miscommunication between your computer and the printer or due to outdated printer firmware. It also appears when you try to print a PDF that contains complex fonts.
ContentsHow to Fix HP Printer Error 49.4c02 on Windows PC?1]Update HP Printer FirmwareHow to Get HP Printer to Ready StateHow to Update HP Printer Firmware Using Firmware Update Utility?How do I update my printer via FTP?2]Print your PDF as an image3]Install and use PCL6 drivers4]Disable advanced printing featuresWhat does error 49.4 mean c02?What causes error 49.4c02?Why is my wireless printer giving me an error?
If the 49.4c02 error you are experiencing is due to poor communication between your PC and printer or outdated firmware, you may experience the problem all the time. But for this last reason, the error only appears when you want to print specific PDFs.
The very first thing to do before trying other solutions is to turn off the printer and unplug it from the network and the power outlet. Then reconnect the printer, turn it back on and check. If the error persists, try the following troubleshooting steps:
Below I will detail these solutions.
Similar to updating your computer or smartphone, your printer's firmware must be up to date to function optimally. HP periodically deploys these updates to fix bugs, such as error 49.4c02.
However, the first thing you need to do before proceeding with the firmware update is to return the printer to its Ready State . A printer in the Ready state has no pending print jobs.
You can either upgrade your HP printer firmware using the Firmware Update Utility or over the Internet using an FTP connection. I will show you how to upgrade your printer firmware in these two ways.
After the firmware download is complete, double-click the firmware update utility file to run it. Select your printer from the drop-down menu. If your printer is on a network, you must connect the printer directly to your computer using a USB cable. Finally, press the Send Firmware and wait for the firmware update to complete.
When the download is complete, double click on the file to start the installation. Next, select your desktop as the location on your computer where you want to extract the .RTU file.
Once the extraction is complete, navigate to your desktop, click on the .RTU file and press CTRL+C to copy the file.
Next, press the Windows key + E combination to open Windows Explorer. Here, click on the address bar and type ftp://[123.123.123.123] and press ENTER. Replace "123.123.123.123" with the correct IP address of your printer.
Now navigate to the PORT folder and press CTRL+V to paste the .RTU file you copied from your desktop. If you don't have the PORT folder, right click on an empty area and go to New> Folder . Rename this new folder to PORT and paste the .RTU file into the folder.
Most users get error 49.4c02 on their HP printers mainly when trying to print a PDF with unusual font styles. If updating your printer's firmware does not resolve the issue, you can work around the error by printing your PDF as an image instead.
Before going any further, make sure there is no PDF in the print queue and restart the printer.
Open the PDF you want to print and press Windows Key + P combination. On the Printing window, click on Advanced .
Next, check the box next to Print as Image .
Your printer drivers use scripting languages, such as PCL6, PCL5, and PCL5e. Users who encountered error 49.4c02 solved the problem by using PCL6 drivers.
You can also download PCL6 drivers from the HP Driver Support Website . Here, type your printer's model number in the Enter my HP model number field and choose your version of Windows in the Operating System drop-down menu.
On this page, click to expand Driver – Universal Print Driver . Locate HP Universal Print Driver for Windows PCL6 and hit the Download button next to this option.
Once the download is complete, double-click the downloaded file to run it. Choose your preferred location and Unzip the file. Then follow the given instructions to complete the installation.
Finally, restart your computer to get rid of the error.
Your printer may have certain features enabled that are incompatible with your configuration. You should disable these features and test to see if they are causing the 49.4c02 error.
press the Windows Key and search for Printers . Select Printers &Scanners from the proposals.
On the next screen, click on your HP printer. Then select the Advanced option. Go to Advanced Printing Features and change this option to Disabled .
Error 49.4c02 means that your HP printer encountered a problem while performing a print job. You must cancel all jobs in the print queue before solving the problem, or in some cases work around the error by printing another document.
The main cause of the 49.4c02 error is a communication failure between the printer and your device that sends the print job. This is also due to outdated firmware and PDF files with complex content.
The most likely reason printers throw errors is when there is a problem with the printer or its configuration. Printer errors have designated error codes that allow you to identify the specific cause of the problem.
