Fix Xbox Sync Error Code 0x838601e7

In this article, we will talk about the solutions to fix Xbox error code 0x838601e7 . When Xbox encounters an error while syncing user's game data, it displays error code 0x838601e7 on the user's screen. If this error occurs on your Xbox console, the solutions we will explain here may help you get rid of it.

ContentsFix Xbox sync error code 0x838601e71]Restart your Xbox console2]Check Xbox Live status3]Erase your locally saved data4]Remove and add your Microsoft account to Xbox console followed by Power Cycling5]Reset Xbox consoleHow to fix my Xbox One sync error?1]We can't save more info for…2]Which one do you want to use?3]Your other Xbox is taking a long time to sync to the cloud4]We couldn't sync your information with the cloud5]We couldn't get your last saved data

Fix Xbox sync error code 0x838601e7

We suggest you try the following solutions to fix Xbox error code 0x838601e7:

1. Restart your Xbox console.
2. Check Xbox Live status.
3. Erase your locally saved data.
4. Remove and add your Microsoft account to the Xbox console, followed by Power Cycling.
5. Reset the Xbox console.

Let's see these solutions in detail.

1]Restart your Xbox console

Sometimes restarting a device fixes the problem. Therefore, restart your Xbox console and see what happens. If restarting the device fixes the problem, then the error occurred due to a minor problem that can be avoided.

Follow the steps below to restart the Xbox console:

1. Press and hold the Xbox button until the device powers off properly. This may take about 10 seconds.
2. After turning off the console, unplug it and wait 10 seconds.
3. Now reconnect the console with the power cable and turn on the power.
4. Press the Xbox button to turn on the console.

After turning it on, check if you get the same error message again.

2]Check Xbox Live Status

A possible cause of the problem is outage issues with the Xbox server. In such a case, you cannot do anything; you have to wait for Microsoft to fix the server crash issue. This information is available on the Xbox Live Status page. The green tick indicates that all services are working properly and there are no problems with the Xbox server.

3]Erase your locally-saved data

Before continuing, we recommend backing up all of your game progress to the cloud. If you're signed in to your Xbox account, your game progress will automatically save to the cloud.

Clear locally saved data and see if that helps. The steps to do this are listed below:

1. Press the Xbox button to launch the menu.
2. Click on Profile &system .
3. Go to “Settings> System> Storage .”
4. Select the Erase locally saved games optional.

Clearing locally saved game data deletes your game progress only from the Xbox console. When you restart the game, your game data will automatically be downloaded from the cloud. Therefore, you can safely delete your game data locally only if you have saved your progress in the cloud.

4]Remove and add your Microsoft account to Xbox console followed by Power Cycling

Remove your Microsoft account from Xbox and add it again. See if that helps. What you need to do is first remove your Microsoft account from the Xbox console, then restart the console, then add your account to the console again.

Follow the instructions below to remove your Microsoft account from the Xbox console:

1. Press the Xbox button to open the menu.
2. Click on Profile &system .
3. Go to "Settings> Account> Delete Accounts .”
4. Select the Microsoft account you want to remove, then click the Remove button.

The steps to restart the console are listed below:

1. Turn off the Xbox console by pressing and holding the Xbox button for approximately 10 seconds.
2. Wait a few seconds, then turn the console back on.

If you don't see the green boot animation when the console starts, make sure you have it turned off properly. In this case, you must repeat the steps again.

The following instructions will help you re-add your Microsoft account to the Xbox console:

1. Press the Xbox button to launch the menu.
2. Go to 'Profile &System> Add or Toggle> Add New .”
3. Enter your Microsoft account details and click Enter .
4. Follow the steps to set up Login and Security preferences.

5]Reset Xbox console

If the above methods did not resolve the problem, reset your Xbox console. The following steps will help you do this:

1. Press the Xbox button to launch the menu.
2. Go to 'Profile &System> Settings> System> Console Info .”
3. Click on the Reset console optional.
4. You will see three options on your screen. You need to select the Reset and keep my games and apps option. This will reset the console without deleting your game data.

How to fix my Xbox One sync-error?

Syncing the Xbox console to the cloud saves your online game progress. This allows you to play your game right where you left off last on any Xbox console. If there is a problem syncing the Xbox console with the cloud, Xbox displays error messages. Here we will describe some common Xbox sync error messages and their solutions.

1. We cannot save additional information for…
2. Which do you want to use?
3. Your other Xbox is taking a long time to sync to the cloud.
4. We were unable to sync your information to the cloud.
5. We were unable to get your last saved data.

Let's see what these Xbox One error messages mean and what their solutions are.

1]We cannot log additional information for…

This error message is associated with cloud storage. When there is not enough cloud space to save your game progress, Xbox One displays this error message. To fix this error, you need to free up space on the cloud. You can delete saved data from games you don't play.

2]Which-do-you-want-to-use?

You will see this message if the data saved locally is different from the data saved online. This usually happens when playing an offline game. In this case, when you sign in, Xbox displays this message. Here you will have two choices, continue your game where you left off offline or select the online saved version (cloud).

3]Your-other-xbox-is-taking-a-long-time-to-sync-with-the-cloud

If you are playing the game on another Xbox console and you are having trouble syncing to the cloud, you will get the error message. In this case, you will have the following two options:

1. Sync last saved data :Selecting this option will stop downloading data from your console to the console you are currently playing the game on. In this case, Xbox will load data from the console you are currently using.
2. Keep waiting :Selecting this option may resolve the error and load your console data to the one you are currently using.

4]We couldn't sync your information-with-the-cloud

This is an internet connectivity error message. You will receive this error when your internet connection is not working properly or is unstable. You can verify this by testing your network. The steps for the same are listed below:

1. Press the Xbox button to launch the menu.
2. Select Profile &system .
3. Go to "Settings> General> Network Settings .”
4. Select Test network connection . This will let you know if your internet connection is unstable or not working properly.

Contact your ISP to resolve this error, until then you can play your games offline.

5]We couldn't get your last-saved data

This error occurs due to some issues with Xbox services. You should check the Xbox status page to find out if there is a problem with the Xbox servers.