If, when you sign in to the Xbox app on your Windows 11 or Windows 10 gaming PC and try to claim or use your Xbox Game Pass benefits, but instead receive the error message Sorry, we are unable to display the details of this benefit at this time – then this post is meant to help you with suggestions you can try to fix the problem.
SummarySorry, we are unable to display the details of this benefit at this time1]Use the account that has an active subscription2]Verify your Xbox Game Pass subscription3]Redeem or redeem benefits on console or mobile4]Contact Xbox SupportWhy can't can't see my Xbox Game Pass benefits?How do I redeem benefits on the Xbox app?Do Xbox Game Pass benefits expire?How do I activate Game Pass benefits?
Benefits are additional, free member benefits that are available to all Xbox Game Pass Ultimate members in all Xbox Game Pass markets, unless otherwise noted. Players can redeem benefits on Xbox Series X|S, Xbox One console, Xbox Game Pass mobile app, or Xbox app for PC. To redeem your perks, you must enter the code on your console or PC app.
If you are unable to claim or use Xbox Game Pass benefits on your Windows 11/10 computer, you can try our recommended solutions below in no particular order and see if that helps fix the problem. Sorry, we are unable to display the details of this benefit at this time problem on your device.
Before trying the solutions below, keep in mind that this error may be caused by a transient issue at the end of the Xbox. So, as suggested in the error prompt, you can wait a while and check Xbox Live status at support.xbox.com then try again if all services are up.
You need to make sure that you are using the account that has an active subscription to use the perks or perks on your Windows 11/10 PC, then follow these steps:
On startup, log in to both apps and see if the current issue is resolved. Otherwise, try the next solution.
You will not be able to earn and redeem benefits on your gaming device if you are not an Xbox Game Pass Ultimate member. Perks are an added benefit for Xbox Game Pass Ultimate members. You will therefore need to upgrade your existing Xbox Live Gold and Xbox Game Pass subscriptions to Ultimate in order to take advantage of the benefits.
Also, once your Ultimate membership expires, new Perks or Perks you've already claimed won't be listed or available in the Perk Gallery – so be sure to redeem them first as claimed and used Perks remain. yours, including third-party benefits and in-game benefits for Game Pass games.
As already mentioned, you can redeem the benefits on your Xbox Series X|S, Xbox One console, Xbox Game Pass mobile app, or Xbox app for Windows 11/10 PC. Most affected users reported that they can claim their benefits through the mobile app or on their console.
If nothing has worked for you so far, you can contact Xbox Support and see if they can help you. And since this issue may be a bug, you can also submit feedback for the Xbox app on your Windows 11/10 computer.
Hope this helps!
If you don't see your Xbox Game Pass benefits, chances are your Game Pass Ultimate subscription has expired. Once your Ultimate membership expires, you won't see any new perks or perks you've claimed in the Perks Gallery, so be sure to use them first.
The Game Pass app does not have a space to redeem codes for the store/DLC. For this, you can redeem the code through the Xbox app (on mobile or even on computer). Launch Microsoft Store. Click on your profile picture and select Redeem Code from the context menu.
Claimed and redeemed benefits will remain yours, including third-party benefits and in-game benefits for Game Pass games. However, if your only access to a game with an in-game advantage was through Ultimate, you'll need another way to access it.
To activate and enjoy the benefits on Xbox Game Pass, you will need to upgrade your existing Xbox Live Gold and Xbox Game Pass membership to Ultimate Membership at xbox.com/gamepass. Benefits are an added benefit for Xbox Game Pass Ultimate members.
